CHARLOTTE, N.C. — Ally Monetary is deploying AI to spice up effectivity and modernize processes to enhance buyer expertise. The $196 billion financial institution final 12 months launched Ally.ai, its gen AI platform, that “recaps [roughly] 10,000 customer support calls per day, permitting staff to deal with offering nice service as a substitute of taking notes,” Sathish Muthukrishnan, chief data […]
